Shipping policy

Last updated: [ 17.12.2025 ]

We aim to provide a reliable and efficient delivery service for all kiln-dried logs and fuel products. Please read the information below before placing your order.

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1. Delivery Areas

We currently deliver to:
 • Local delivery areas (as advertised on our website)
 • Wider UK mainland delivery for selected products

Delivery availability, pricing, and timescales are shown at checkout or confirmed at order stage.

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2. Delivery Times

 • Local deliveries: Typically 1–5 working days
 • Pallet or courier deliveries: Typically 3–7 working days
 • Delivery times are estimates and may vary due to weather, traffic, or high seasonal demand

We do not guarantee delivery on a specific date unless confirmed in writing.

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3. Delivery Method

Depending on your order, deliveries may be made via:
 • Our own delivery vehicles
 • Pallet networks
 • Third-party couriers

Large items such as bulk bags, crates, or loose loads are delivered kerbside only unless otherwise agreed.

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4. Access & Delivery Requirements

It is the customer’s responsibility to ensure:
 • Safe and suitable access for delivery vehicles
 • Clear instructions are provided at checkout
 • Delivery locations are accessible (hardstanding where required)

We cannot carry goods through properties, gardens, steps, or narrow access points unless agreed in advance.

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5. Failed or Aborted Deliveries

Additional charges may apply for:
 • Failed delivery attempts
 • Incorrect or incomplete delivery details
 • No safe access to the delivery location

Refunds will not be issued for failed deliveries due to customer error.

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6. Delivery Acceptance

By accepting delivery, you confirm that:
 • The goods have been delivered in satisfactory condition
 • The delivery location and quantity are correct

Please inspect your order upon delivery and report any issues within 48 hours.

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7. Damage or Shortages

If your order arrives damaged or incomplete:
 • Notify us within 48 hours of delivery
 • Provide clear photos of the goods and packaging

Failure to report issues within this timeframe may affect our ability to resolve the matter.

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8. Weather & Seasonal Demand

Delivery schedules may be affected by:
 • Adverse weather conditions
 • Peak demand periods (autumn/winter)

We are not liable for delays caused by circumstances beyond our control.

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9. Storage After Delivery

Once delivered, responsibility for correct storage of logs passes to the customer.
We recommend keeping logs covered, dry, and well-ventilated.

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10. Contact Information

For delivery queries, contact us at:

📧 Email: phil@kiln-driedlogs.co.uk
📞 Phone: 07772 554433